Privacy Policy

This Privacy Policy explains how New Silhouette handles personal data when you use the website, make a project inquiry, or arrange tailoring, remodelling, or upcycling services.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

You may request access to your personal data, correction of inaccurate information, or deletion where retention is not required. You may also object to certain processing or ask us to limit use in appropriate circumstances. Some requests may be restricted where we must keep records for legal, accounting, or operational reasons.

Available rights depend on the nature of the data and the applicable legal framework.

Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or issue involved. We may ask for information needed to verify the request and to protect against unauthorized disclosure. If a request cannot be fully granted, we will explain the main reason where appropriate.

Requests are reviewed before action is taken to confirm identity and scope.

Data Retention

We keep personal data only for as long as needed to manage inquiries, quotations, project work, collection, accounting, dispute handling, and legal compliance. When data is no longer required, it is deleted or anonymized in a reasonable manner, subject to any retention duties that apply.

Retention is based on the purpose of the record, legal obligations, and practical workshop needs.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the site and may provide an additional notice where appropriate. The revised version applies from its stated effective date.

We may revise this policy when our practices, services, or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotations, arrange consultations and bookings, carry out remodelling or alteration work, manage collection and payment, maintain business records, improve site reliability, and meet legal or operational requirements. Where customer-supplied materials are reviewed, the information is used only to evaluate the project and communicate the scope of work.

Processing is tied to inquiry handling, workshop operations, and record management.

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it in a confidential manner.

Operational recipients are limited to those needed to run the site and workshop services.

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, address fraud or security concerns, or support the establishment, exercise, or defense of legal claims.

Disclosure may be required where law, court process, or public authority action applies.

Email contact

[email protected]

Telephone contact

+994 55 296 93 32

Postal address

2A, Səməd Vurğun Küçəsi, Kürdəmir, AZ

Privacy inquiries

[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

01 · Collection

Data We Collect

We may collect contact details, inquiry content, booking information, garment-related project details, communication records, payment-related information, and technical data such as device, browser, and usage information. Where you submit a garment for assessment or redesign, we may also process information you provide about fabric condition, fit preferences, measurements, and requested alterations.

The categories of data collected depend on how users interact with the site and workshop services.

02 · Sources

How We Collect Data

We collect data from project inquiries, booking requests, workshop visits, email or phone communications, contact form submissions, and the assessment process for garments and materials. We may also receive information from payment handling, collection arrangements, and basic website analytics or cookie-based interactions.

Some information is provided directly, while other information is created during normal site and service use.

03 · Cookies

Types of Cookies

The site may use essential cookies to support page operation, security, and form handling. It may also use preference cookies to remember basic settings and analytics cookies to understand how visitors use the site. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to common website functions and basic performance support.

04 · Controls

Cookie Controls

We use standard browser-based controls for cookies and similar technologies. You can block or delete cookies through your browser settings, but some site functions may not work as intended if essential cookies are disabled. Where a cookie banner or preference tool is available, it should be used to manage non-essential cookies.

Cookie choices can usually be managed through browser settings and similar controls.